boarding

 

Overnight Boarding Information

When your dog bunks with us overnight, they will get plenty of playtime with the other boarders and the daycare dogs. And when it’s time for a meal or scheduled downtime, they’ll have their own kennel. (Your dog will never share a kennel with another dog unless, of course, you want him to stay with his brother or sister.) We recommend that you bring food and treats for your dog. And of course we’ll administer any medication your dog might be on.

They would need their Bordetella Vaccine. We have a live feed on our RUFF Academy Facebook page during the week so you can see them playing and having fun! We will also take video and pictures of them having a great time at camp along with an evening email each night to let you know how everything went for the day! Let us know and we can reserve your space!

We will send out a questionnaire and form for you to fill out and get you set!

Boarding Daily Rates
Basic Boarding
$40 Per Night +$30 Per Siblings Sharing Same Kennel

Boarding +Daycare
$50 Per Night Boarding w/Daycare
+$40 Per Siblings Sharing Same Kennel

There is a $5 per dog per night surcharge during prime times such as during the Holidays and for School Breaks.

LUXPup Premium Boarding
$60 Per Night Boarding with Luxury Amenities
Comfy Dog Bed, Bottled Water, Group Daycare, Gourmet Dog Treats, Complimentary Dog Walking Service, Daily photo mail and a donation to the local shelter!

-Stays of 8 nights to 14 nights receive a $3 discount per night on the first dog if pre-payment is received at time of drop off.
-Stays of 15 nights or more receive a $5 discount per night on the first dog if pre-payment is received at time of drop off.
-For stays of 30 nights or more, please contact a Camp Woof manager for rates. For major holidays, boarding requires a 3-night minimum stay. We do ask all owners to bring their dog’s preferred brand of food. If not, there is a $3.50 fee per meal charge. Please provide your pets food in a sealed container or zip-lock bag to avoid any cross contamination.

Civil Conduct and Comfort Policy
We also want to make sure that our campers play well with others (or are at least civil towards them), so every dog must come in for a required day or daycare before they can make a boarding reservation or sign up for a multi-visit daycare package. On your dog’s first day at Camp Woof, they’ll go through an introduction process where they’ll slowly meet other dogs so we can see how they respond to and interact with the different personalities and activity levels of the dogs in the playgroup.

If your dog is relaxed and comfortable, the introduction might last half an hour. If your dog is nervous and shy, the introduction might take three or four hours. Since we don’t know how long an introduction is going to last, we like for our new dogs to be in sometime between 7am and 11am, and to stay with us for at least six hours. This gives us time to make sure your dog gets along with the other dogs (as well as the staff) and that they’ll be happy at camp, and it also gives your dog the chance to explore the facility and get to know the other dogs and the staff, so they are on familiar ground the next time they comes back to camp. To set up your dog’s first day of daycare, call us for further details. Then you’ll just need to have your vet fax shot records and you can complete our registration form before or on your dog’s first day.

While most dogs that come through our door do well, we’re aware that dog daycare isn’t for every dog. If we see signs of aggression from a dog, we will pull him from the playgroup and ask his parents that they are not to return to camp. Our “no aggressive dog” policy is applied to all campers, whether it’s their first day of daycare or whether they’ve been with us for three years. This policy helps us ensure that our playgroup is safe for all kinds of shy ones, social ones, large ones, small ones, young ones, old ones. We even have blind, deaf, or three-legged dogs. And they all get along with each other. Also, if a dog suffers from such severe separation anxiety that they won’t relax despite all efforts to get him to calm down, we’ll let you know that this environment might not be the best for him
and will be happy to recommend a pet sitter. We want the dogs at Camp Woof to be happy, and we’ll always let you know how your dog does during his visits.

Reservation Deposits
In reference to the surcharge policy, a deposit is required to secure a reservation. The deposit is one night’s boarding fee and will be deducted from the total bill at the end of your dog’s stay. However, the deposit will not be refunded if you fail to show for your reservation or if you cancel within 72 hours of your scheduled drop-off date. Contact 920-287-3990 or
[email protected] to reserve your space!

CANCELLATION POLICY & DEPOSITS
We are a small business, late cancellations and no-shows really affect our business, therefore our deposit and cancellation policy is as follows:

● We require a $40 ($30 sibling) Deposit per pet family at the time the reservation or
appointment is booked.
● If the Deposit remains unpaid for 24-hours, your reservation will be waitlisted or
canceled.
● The Deposit is applied to the amount due at checkout and is non-refundable.

BOARDING DROP-OFF AND PICK-UP
HOURS & FEES
**Boarding stays with the included activities are 24-hour; starting at 12:00pm on the first day to 12:00 pm the next day. A new Boarding day starts at 12:00 pm (like a hotel)**

BOARDING PET DROP-OFF HOURS
M-F 9am – 3pm
SAT-SUN 8 am – 10:30 am or 3pm – 6pmHOLIDAYS 8am – 10:30 am or 3pm – 6pm

BOARDING PET PICK-UP HOURS
M-F 9am – 5:30pm
SAT-SUN 8 am – 10:30 am or 3pm – 6pm
HOLIDAYS 8am – 10:30am or 3pm – 6pm
-Boarding Pick-Up Fees apply to pet’s picked up after 12:00 pm and will include a $15 afternoon
care fee since a new boarding day starts at 12:00pm.
-Boarding Drop-Off Fees apply to pet’s dropped-off before 12:00 pm and will include a $15
morning care fee since a new boarding day starts at 12:00 pm.

*IMPORTANT NOTE: Saturday, Sunday and Holiday pick-up and drop-off times are
8:00am-10:30am or 3:00pm-6:00pm. Staff are changing shifts and at lunch from 11:00am
– 2:30pm and may not be in the building.

EARLY DROP-OFF & PICK-UP before 7:00 am 7-Days a week before 7:00am: $10 (by
appointment only)
LATE DROP-OFF & PICK-UP after 6:00pm 7-days a week after 6:00pm: $10 (by appointment
only)

**A NEW BOARDING DAY starts at 12:00pm** Boarding or Daycare same day reservation
Fee: $10 When making your reservations, RUFF Academy requires 24 hour notice in order for
us to verify reservation capacity, schedule staff and ensure your pet’s current vaccinations are on
file

PEAK TIME RATE
Why do we charge more during certain times of the year? We charge a bit more during our
busiest times to ensure the optimal staff to pet ratio, resulting in safe and happy pets.
*Holiday and Peak Time Rate: additional $5 per night for lodging.

PEAK TIMES
April 4 – April 10
May 22 – Sept 10
Nov 20th – Nov 29th
Dec 16th – Jan 10th

CANCELLATION POLICY DURING PEAK TIMES
Reservations and appointments can be canceled up to 14-Days before the day of the
reservation or appointment. If canceling your pet’s reservation or appointment within 14-Days,
the deposit is non-refundable.

CANCELLATION POLICY DURING NON-PEAK TIMES
Reservations and appointments can be canceled up to 48-Hours before the day of the
reservation or appointment. If canceling your pet’s reservation or appointment within 48-Hours,
the deposit is non-refundable.

If RESCHEDULING your pet’s reservation or appointment to within 60-days of original date, the
deposit is applied to the rescheduled reservation or appointment.
Daycare Memberships and Packages are excluded from the required deposits. Deposits are
Required for Grooming, Bathing, Lodging (dogs & cats), Dog Daycare (excluding Membership
and Packages).

HOLIDAY & PEAK TIME RATES

**Holiday and Peak Time Rate: additional $5 per night.

SUMMER HOLIDAY RATES PEAK TIME RATES

PEAK TIMES April 4 – April 10 May 22 – Sept 10
MEMORIAL DAY May 22 – June 5
INDEPENDENCE DAY June 21 – July 11
LABOR DAY Aug. 25 – Sept 10

WINTER HOLIDAY RATES PEAK TIME RATES

THANKSGIVING Nov 20 – Nov 29
CHRISTMAS – NEW YEARS Dec 16 – Jan 10

 

When signing up for a Board and Train Program, you commit to 2 weeks of one-on-one training with a professional trainer from RUFF Academy.

The trainers will give you updates and will then give you instructions on what to do moving forward after the 2 week training program has been completed. The trainer will set up multiple sessions after they return home and it is in your best interests to follow through with the training set forth by the trainer.

RUFF Academy does not guarantee that the training that the dog completes will be forever if you the client does not keep it moving forward once home. The 2 week Board and Train purpose is to create a foundation to where you can then continue through management and then help the dog continue to improve using the methods executed in the training.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

**It is impossible to guarantee fixes for major behavioral issues such as dog aggression/people aggression during the 2-week board and train program. We can give you control and better help manage these issues**

Looking For A Professional?

Ruff Academy is Your go to dog training and boarding facility! We offer dog training, boarding with multiple locations to serve You best. With certified AKC CGC & therapy dog team’s, You will know Your in the right place!

Get in Touch By Phone Or email

Give Us a shout by phone, email, message and more. We are here to answer and questions or concerns you may have about training, certifications, boarding and more.