Refund Policy: By enrolling you are reserving a space in one of our courses. Our class sizes are limited to ensure quality. Therefore, our office must be notified at least 5 business days before the class begins for any transfers or refunds (minus a 25% processing fee). We regret that we are unable to refund enrollment fees once class has commenced. If you are a trilogy member, you have 1 year from the start of your first class to complete your trilogy commitment. We will not refund any classes already taken. Refer below on how to request a refund for any unused classes.
Regarding private training sessions: once sessions have been paid for and sessions have been started, We do not refund any sessions that have already been completed. When signing up for private training, you the client, have agreed that you would like professional help from a trainer and their recommendations are valid. Regarding future sessions that have not been taken read below regarding how our refund requests are processed, all refunds must be requested in writing and emailed to [email protected]. These inquiries will be reviewed by our staff and we will proceed forward. Refunds are automatically given if the dog has been returned to the breeder or past away due to unknown reasons.
Requests to transfer to another course must be made at least 5 business days before the original class start-date. Make-ups for missed classes are handled on a case-by-case basis, you are welcome to sit in on any session without your dog, at any time and at any of our locations.
Your dog must have been examined by and received a clean bill of health from a veterinarian. Specifically, your dog must be current on DHLPP/ DA2PP and Rabies. Dogs must be free and clear of external parasites (mites, fleas, etc.) at all times. You must submit printed receipts from your vet showing the appropriate information. Dogs without proper health certification will not be admitted to class. No exceptions!
RULES & REGULATIONS of RUFF Academy Real Life Dog Training: