FAQ’S

Frequent asked questions…

ruffology

What type of training do we use?

Our approach is a “gumbie” approach meaning that we are flexible to help Owners train their dogs using the tools they choose. We always provide recommendations, however, we don’t turn Owners Away when choosing a specific tool or Dogs Away because of a specific breed. We like to be able to help encourage confidence in their training skills and abilities! We use reward based training along with operant conditioning. We do work with some rehabilitation where some more intense training is needed, however not abused.

 

What types of tools do you use?
We use a variety of different tools for training such as Gentle Leaders, Easy Walk Harnesses, martingales(non-slip) and prong collars. We also use ecollars in our private training with those that have issues with boundary training and behavioral issues. Ecollars SHOULD NOT BE USED for basic training and because your dog “doesn’t listen” when you call it. Ecollars are ONLY used when all other options have been extinguished and we are at our next level of training options. We would much rather TEACH an owner how to use them, then discourage their use and have an owner use it without proper knowledge! We also used them to shape Social behaviors and Resource Guarding food/water bowls.

 

What is clicker training? Do you do clicker training?
Clicker training is a small, hand held device that “marks” when a dog does something correct. When pairing the “click” with food rewards it helps the dog that the did something correct at the moment they heard the “click.” Yes, we do use the clicker in Board and Train, we use it in private training and group classes. It is not required, however, and it is the Owners choice.

CLASSES

How many weeks are classes? How long do they run? Should I attend a group class, have private training, or have my dog stay in a Board and Train Program?
Classes are consecutively 6 weeks long, run for 1 Hour Long and are held at the same location. Classes are for Owners that need help guiding their pups through the basic issues of nipping, chewing, biting and barking. 
For those people who want us to set a good foundation in their dog to make training easier for them, we suggest our Board and Train Program along with Private or Group Instruction.

 

What shots does my puppy need to attend class?
Puppies will start with their initial booster shots and have a good start in them before starting class. The only thing they won’t have is Rabies unless they are over 4 months of age.

 

Can I bring more than one person in my family attend the group training class?
The way we look at it, if there is only one person involved, the dog will only listen that one person. We strongly encourage family members to attend class together as this is a terrific way for everyone to be in the same page and to have fun with their dog. We say, whoever trains the dog, the dog listens to!

 

What should I bring to class?
Do not feed your pup for at least 2 hours before class. Make sure to bring some good, smelly treats that are considered a “jackpot” to your pup. A regular six foot Leash to start, a regular buckle collar or harness. A hollow marrow bone can be stuffed with peanut butter so your dog is kept busy while you listen to your instructor.

 

How do I know which class is suitable?
We provide many different types of Classes we are sure that you can find the class that best suites your needs. Please take a look at our group dog training class description page or contact us by email or telephone at 920-277-7473 if you have any questions that have not been answered there.

 

I can’t make it to class. What is my next step?
If your dog is unable to attend a class, but you can do so, we suggest you attend class without your dog. If you cannot attend class, we suggest you drop in to one of the other classes at the same location. However, you must do so without your Pup. You can talk with your trainer regarding a makeup time that could work best, but do understand that we limit enrollment in our classes so students get the attention they deserve. Adding a dog into another class might then make it overcrowded and Dogs that are unfamiliar to people and Dogs entering a class midstream might be disruptive to the Dogs in that class and/or their families. We do, however, want to help your class experience be a great one and will do everything we can to help you not miss out on anything!

 

Is there a guarantee for your training?
We adhere to the Code of Professional Conduct and Responsibility set forth by the Association of Pet Dog Trainers: Members are to refrain from giving guarantees regarding the outcome of training, because there is no sure way to guarantee the cooperation and performance of all parties involved and because the knowledge of animal behavior is incomplete. That should not be confused with a desire to guarantee client satisfaction with professional services.

 

Where do you provide Private Training?
Sheboygan County and nearby areas.

LOCATIONS

Where are you training classes located?
We hold most of our activities at our main facility located at 1229 Erie Ave Sheboygan, WI 53081.

In addition, we also hold some of our group classes on nights and weekends at Coco’s Day Camp/R&R Moving, located at 20 Frederick Street, Plymouth WI 53073.

FEES

Does training cost more if I have more than one dog?
For our group classes, you will need to reserve a spot for each of your dogs. We do offer a 20% discount for multiple dogs. For private training sessions the fee is based on the time the Trainer spends with you(I.e. per session) not the number of Dogs present. However, in some cases the Trainer may advise that you plan to work with your dogs separately at first so that you and Your Canine student is best able to focus on the task at hand. Regarding Board and Train, the cost is per dog as we are working with both by all of our trainers.

CERTIFICATIONS

I want to get my dog evaluated for AKC Canine Good Citizen (CGC) award and/or Our pet therapy certification Program. What is involved and how do I do this?

Our trainers can help you and your dog become certified as a CGC or Therapy Dog Team. If you’d like to prepare your Dog for either, our basic obedience and manners classes along with our 4 week CGC classes cover the necessary skills. Once you have completed the course you can schedule a time for us to test your dog for the CGC and/or Pet Partners evaluation.

REFUND POLICY

Private Training Packages of over $400 can be refunded in the form of credit toward other training services or in installments as defined by RUFF Academy. A $50 non-refundable fee will be applied for office fees.
Refund requests must be in writing via email or by mail.

Board & Train Program specific :

When signing up for a Board and Train Program, you commit to 2 weeks of one-on-one training with a professional trainer from RUFF Academy.

The trainers will give you updates and will then give you instructions on what to do moving forward after the 2 week training program has been completed. The trainer will set up multiple sessions after they return home and it is in your best interests to follow through with the training set forth by the trainer.

RUFF Academy does not guarantee that the training that the dog completes will be forever if you the client does not keep it moving forward once home. The 2 week Board and Train purpose is to create a foundation to where you can then continue through management and then help the dog continue to improve using the methods executed in the training.

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

**It is impossible to guarantee fixes for major behavioral issues such as dog aggression/people aggression during the 2-week board and train program. We can give you control and better help manage these issues**

Looking For A Professional?

Ruff Academy is Your go to dog training and boarding facility! We offer dog training, boarding with multiple locations to serve You best. With certified AKC CGC & therapy dog team’s, You will know Your in the right place!

Get in Touch By Phone Or email

Give Us a shout by phone, email, message and more. We are here to answer and questions or concerns you may have about training, certifications, boarding and more.