Terms and Conditions

Classes or Private Sessions

Refund Policy: By enrolling you are reserving a space in one of our courses.  Our class sizes are limited to ensure quality. Therefore, our office must be notified at least 5 business days before the class begins for any transfers or refunds (minus a 25% processing fee).  We regret that we are unable to refund enrollment fees once class has commenced.  If you are a trilogy member, you have 1 year from the start of your first class to complete your trilogy commitment.  We will not refund any classes already taken.  Refer below on how to request a refund for any unused classes.  

 

Regarding private training sessions: once sessions have been paid for and sessions have been started, We do not refund any sessions that have already been completed. When signing up for private training, you the client, have agreed that you would like professional help from a trainer and their recommendations are valid. Regarding future sessions that have not been taken read below regarding how our refund requests are processed, all refunds must be requested in writing and emailed to [email protected].  These inquiries will be reviewed by our staff and we will proceed forward. Refunds are automatically given if the dog has been returned to the breeder or past away due to unknown reasons. 

 

All refund requests must be made in writing and either emailed to: [email protected] or mailed to: 1229 Erie Ave, Sheboygan WI 53081. We DO NOT issue refunds from any other context. If refunds are requested in any other way, they will be ignored. Refunds can take up to 7-10 days upon receiving your written request.There is a $35 fee for returned checks.  Please make checks out to: RUFF Academy. If paid with a credit or debit card (online or at the facility), the refunded amount will be returned to your card.  If paid with cash or check, we will send you a check for the refunded amount.  Please carefully consider your schedule to training, our training style on our social media pages and Youtube, and your dog before registering for classes and or private training.

 

If your dog is unable to attend due to an injury or illness during your course, you will receive a 50% discount towards a future class.  If we cancel a  class, you will receive a full refund. 

 

Please carefully consider your schedule, commitment to training, and your dog before registering for class.  

RESCHEDULING AND MAKE-UPS

Requests to transfer to another course must be made at least 5 business days before the original class start-date.  Make-ups for missed classes are handled on a case-by-case basis, you are welcome to sit in on any session without your dog, at any time and at any of our locations.  

LOW ENROLLMENT POLICY

Puppy Playhouse, Advanced, Agility 1 and  Agility 2, require a minimum of at least 3-4 dogs for the class to run (depending on the location). In the event a class has low enrollment, we will either call or email you at least 2 days before your class begins to let you know there is a possibility the class may be cancelled or postponed.
If a class is cancelled due to low enrollment, we can either transfer you into a new class or we can offer a full reimbursements. For any questions, please contact our office at (920)277-7473 or ruffacademywi@gmail.com.

​HEALTH CHECK REQUIREMENTS:

Your dog must have been examined by and received a clean bill of health from a veterinarian. Specifically, your dog must be current on DHLPP/ DA2PP and Rabies. Dogs must be free and clear of external parasites (mites, fleas, etc.) at all times. You must submit printed receipts from your vet showing the appropriate information. Dogs without proper health certification will not be admitted to class. No exceptions!

RULES & REGULATIONS of RUFF Academy Real Life Dog Training:

1. Must be 18 years and older to be in class. (14 years old with supervision to handle.)
 
2. At no time will any dog who is aggressive to people or other dogs be accepted for class unless speaking with Rebekah Hintzman prior to class. Will be handled on an individual basis.
 
3. All owners must have dogs that are current on vaccines and must sign a waiver before attending class.
 
4. Owners are encouraged to commit to all classes to the best of their ability.
 
5. Classes are pre-paid. Class covers consecutive class meetings. (6- Basics, 6- Inter/Adv.)
6. Credit is not given for missed classes. Classes missed due to inclement or extreme weather are not counted.
7. All handlers are responsible to clean up after their dog.
8. Any training tool is approved, excluding the use of an electronic collar. Electronic collars such as barking collars or remote trainers are NOT permitted unless speaking with Rebekah prior to class.
9. Owners must show up the first night of class with a copy of of shot records and method of payment unless they are given in advance to the class starting.
10. Participants of the class are STRONGLY encouraged to attend more than one class before deciding RUFF training may not be for them.